1. The Terms and Conditions

The following are the Terms and Conditions (the "Agreement") which govern the service provided by I Listen to You (the “Service”). This website is owned and operated by Karen Thomson, located in Edinburgh, Scotland, United Kingdom (hello@ilistentoyou.co). The Service may be provided or be accessible via multiple websites or applications whether owned and/or operated by I Listen to You or by third parties, including, without limitation, the website ilistentoyou.co and its related apps.

 

By accessing or using the Service, you are entering into this Agreement. You should read this Agreement carefully before starting to use the Service. If you do not agree to be bound to any term of this Agreement, you must not access the Service.

 

When the terms "we", "us", "our" or similar are used in this Agreement, they refer to any company that owns and operates the Service (the "Company").

IMPORTANT NOTICE: THIS AGREEMENT IS SUBJECT TO BINDING ARBITRATION AND A CLASS ACTION WAIVER AS DETAILED IN SECTION 7.

 

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   2. The Listening Services

The website is used to connect you with a ‘listening therapist’ who will provide services to you through Zoom or any other similar application ("Therapist Services").

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It must be noted that the Therapist Services extend only to listening, empathising and mirroring, and do not extend to advice.

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Constructive feedback may be submitted to Karen Thomson at hello@ilistentoyou.co

While Karen Thomson hopes the Therapist Services are beneficial to you, you understand, agree and acknowledge that they may not be the appropriate solution for everyone's needs and that they may not be appropriate for every particular situation and/or a substitute for certain mental health needs that might require in-person therapy services, such as active withdrawal from certain substances.

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IF YOU ARE THINKING ABOUT SUICIDE OR IF YOU ARE CONSIDERING HARMING YOURSELF OR OTHERS OR IF YOU FEEL THAT ANY OTHER PERSON MAY BE IN ANY DANGER OR IF YOU HAVE ANY MEDICAL EMERGENCY, YOU MUST IMMEDIATELY CALL YOUR LOCAL EMERGENCY SERVICES NUMBER AND NOTIFY THE RELEVANT AUTHORITIES. THE SERVICE IS NOT DESIGNED FOR USE IN ANY OF THE AFOREMENTIONED CASES AND THE THERAPIST CANNOT PROVIDE THE ASSISTANCE REQUIRED IN ANY OF THE AFOREMENTIONED CASES.

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THE SERVICE IS NOT INTENDED FOR THE PROVISION OF CLINICAL DIAGNOSIS REQUIRING AN IN-PERSON EVALUATION AND YOU SHOULD NOT USE IT IF YOU NEED ANY OFFICIAL DOCUMENTATION OR APPROVALS FOR PURPOSES SUCH AS, BUT NOT LIMITED TO, COURT-ORDERED THERAPY OR EMOTIONAL SERVICE DOG CERTIFICATION. IT IS ALSO NOT INTENDED FOR ANY INFORMATION REGARDING WHICH DRUGS OR MEDICAL TREATMENT MAY BE APPROPRIATE FOR YOU.

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DO NOT DISREGARD, AVOID, OR DELAY IN OBTAINING IN-PERSON CARE FROM YOUR DOCTOR OR OTHER QUALIFIED PROFESSIONAL IF REQUIRED.

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  3. Privacy and Security

Protecting and safeguarding any information you provide through the website is extremely important. Information about security and privacy practices can be found on our Privacy Policy available at ilistentoyou.co (The 'Privacy Policy').

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BY AGREEING TO THIS AGREEMENT AND/OR BY USING THE WEBSITE, YOU ARE ALSO AGREEING TO THE TERMS OF THE PRIVACY POLICY. THE PRIVACY POLICY IS INCORPORATED INTO AND DEEMED A PART OF THIS AGREEMENT. THE SAME RULES THAT APPLY REGARDING CHANGES AND REVISIONS OF THIS AGREEMENT ALSO APPLY TO CHANGES AND REVISIONS OF THE PRIVACY POLICY.

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  4. Intellectual Property

The website ilistentoyou.co and all rights, title, and interest, including all related intellectual property rights therein are owned by Karen Thomson, its licensors, or other providers of such material. This Agreement is not a sale and does not convey or grant you any rights in or related to the website, or any intellectual property rights owned by Karen Thomson.

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"I Listen to You", "ilistentoyou.co", and all related names, logos, product and service names, designs, and slogans ("Marks") are copyrighted to Karen Thomson. You must not use these Marks without the prior written permission of Karen Thomson. All other names, logos, product and service names, designs, and slogans on the website are the trademarks of their respective owners.

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Subject to your compliance with these Terms, I Listen to You grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the website solely in connection with your use of the Services on your personal device; and (ii) access and use any content, information and related materials that may be made available through the Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by Karen Thomson.

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  5. Third Party Content

The website may contain other content, products or services which are offered or provided by third parties ("Third Party Content"), links to Third Party Content (including but not limited to links to other websites) or advertisements which are related to Third Party Content. We have no responsibility for the creation of any such Third Party Content, including (but not limited to) any related products, practices, terms or policies, and we will not be liable for any damage or loss caused by any Third Party Content.

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  6. Disclaimer of Warranty and Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU HEREBY RELEASE US AND AGREE TO HOLD US HARMLESS FROM ANY AND ALL CAUSES OF ACTION AND CLAIMS OF ANY NATURE RESULTING FROM THE THERAPIST SERVICES OR THE WEBSITE, INCLUDING (WITHOUT LIMITATION) ANY ACT, OMISSION, OPINION, RESPONSE, ADVICE, SUGGESTION, INFORMATION AND/OR SERVICE OF THE THERAPIST AND/OR ANY OTHER CONTENT OR INFORMATION ACCESSIBLE THROUGH THE WEBSITE.

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YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT THE WEBSITE IS PROVIDED "AS IS" WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, NON-INFRINGEMENT, SECURITY, FITNESS FOR A PARTICULAR PURPOSE OR ACCURACY. THE USE OF THE WEBSITE IS AT YOUR OWN RISK. TO THE FULLEST EXTENT OF THE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESSED OR IMPLIED.

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YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT WE SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES.

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YOU UNDERSTAND, AGREE AND ACKNOWLEDGE THAT OUR AGGREGATE LIABILITY FOR DAMAGES ARISING WITH RESPECT TO THIS AGREEMENT AND ANY AND ALL USE OF THE WEBSITE WILL NOT EXCEED THE TOTAL AMOUNT OF MONEY PAID BY YOU OR ON YOUR BEHALF THROUGH THE WEBSITE IN THE 12 MONTHS PERIOD PRIOR TO THE DATE OF THE CLAIM.

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If the applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.

This section (limitation of liability) shall survive the termination or expiration of this Agreement.

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  7. Arbitration

THIS SECTION 7 OF THIS AGREEMENT SHALL BE REFERRED TO AS THE "ARBITRATION AGREEMENT."

1. By accepting the terms of this Arbitration Agreement, you and Karen Thomson (collectively, "Parties") agree that any dispute, claim, or controversy (except those specifically exempted below) arising out of or relating to (i) this Agreement and prior versions of this Agreement, or concerning the existence, applicability, breach, termination, enforcement, interpretation, scope, waiver, or validity thereof; and (ii) the use of the website or Therapist Services (collectively, "Disputes") will be resolved on an individual basis by final and binding arbitration, regardless of its date of accrual. Except as it otherwise provides, this Arbitration Agreement is intended to apply to the resolution of Disputes that otherwise would be resolved in a court of law or before a forum other than arbitration. All claims in arbitration are subject to the same statutes of limitation that would apply in court. By accepting the terms of this Arbitration Agreement, you and Karen Thomson mutually agree to waive their respective rights to trial by jury.

The Parties acknowledge that the Agreement follows Scottish law.

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  8. Your Bookings

I Listen to You offers various session (Zoom calls, or similar) lengths, including bundle bookings, affording a discount on multiple bookings, as listed on the website.

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Individual sessions are booked at the time of payment, and a desired time and duration selected. Bundles of listening sessions are paid for in one transaction in advance of the first session. Subsequent sessions are booked through the booking calendar until all sessions in the bundle are used. A Zoom link (or similar) will be sent by email.

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Karen Thomson reserves the right to change the session prices. Sessions must be used within the timeframe specified in the individual session details on the ilistentoyou.co website.

An optional comments section is available when booking the session, in which you may add any details regarding the topic for the session. By booking the session, you agree to avoid any distasteful, sexually explicit or aggressive text.

 

 

  9. Your Account, Representations, Conduct and Commitments

You hereby confirm that you are legally able to consent to receive Therapist Services.

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You hereby confirm and agree that all the information that you provided in or through the website, is accurate, true, current and complete.

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You hereby agree to arrive at the session on time, and acknowledge that the session will end at the originally-planned time, even if you arrive late to the call. Sessions can only be extended at the discretion of Karen Thomson, and if no other sessions are booked immediately after your session.

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You hereby agree that the person named on the booking is the person who will attend the session, and that the session will not be donated to someone else without the express permission of Karen Thomson in advance of the session.

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You agree, confirm and acknowledge that you are solely and fully liable and responsible for your own wellbeing, and that Karen Thomson does not provide advice.

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You agree, confirm and acknowledge that a session may be ended early if any conversation or behaviour is deemed by Karen Thomson to be unacceptable. No refund is due under such circumstances.

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You agree, confirm and acknowledge that Karen Thomson has the right to ban clients from future sessions if any conversation or behaviour is deemed by Karen Thomson to be unacceptable. Pre-paid bundles will only be refunded at the discretion of Karen Thomson.

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You agree, confirm and acknowledge that Karen Thomson is unable to offer advice or to help with any situations which require a specialist in a particular field.

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You acknowledge that refunds for missed sessions will not be granted unless at the discretion of Karen Thomson.

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You agree and commit not to interfere with or disrupt, or attempt to interfere with or disrupt, any of our systems, services, servers, networks or infrastructure, or any of the website’s systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorised access to the aforementioned.

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You agree and commit not to make any use of the website, services, or related social media for the posting, sending or delivering of either of the following: (a) unsolicited email and/or advertisement or promotion of goods and services; (b) malicious software or code; (c) unlawful, harassing, privacy invading, abusive, threatening, vulgar, obscene, racist or potentially harmful content; (d) any content that infringes a third party right including intellectual property rights; (e) any content that may cause damage to a third party; (f) any content which may constitute, cause or encourage a criminal action or violate any applicable law.

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You agree and commit not to violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the website, services, and your relationship with the therapist.

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  10. Modifications, Termination, Interruption and Disruptions to the Website

You understand, agree and acknowledge that we may modify, suspend, disrupt or discontinue the website, whether to all clients or to you specifically, at any time with or without notice to you. You agree and acknowledge that we will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.

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  11. Important Notes about our Agreement

This Agreement and our relationship with you shall both be interpreted solely in accordance with Scottish law.

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THIS AGREEMENT CONSTITUTES THE ENTIRE AGREEMENT BETWEEN YOU AND US. YOU CONFIRM THAT YOU HAVE NOT RELIED UPON ANY PROMISES OR REPRESENTATIONS BY US EXCEPT AS SET FORTH IN THIS AGREEMENT.

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Last Updated: 17th April 2025